Katharine Manning: The Empathetic Workplace



BIG BLEND RADIO INTERVIEW: Katharine Manning, author of “The Empathetic Workplace,” discusses the five steps to respond to trauma at work. Listen here in the YouTube player, or download the podcast on Podbean or SoundCloud.

For 15 years, senior attorney Katharine Manning advised the Justice Department on working with victims in its most difficult cases, from child exploitation to terrorism to large-scale financial fraud. In doing so, she learned that when the crisis comes, and all of us will face a crisis eventually, we need the same things. “The Empathetic Workplace” teaches readers the five steps to respond to trauma at work.

This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma — including workplace violence, harassment, assault, bias, illness, addiction, fraud, bankruptcy, and more — the tools they need to be prepared for what lies ahead.

From top-tier managers at Fortune 500 companies to residence advisers in college dormitories to anyone else who may one day face a report of a traumatic experience at work, the most effective solutions are at your fingertips in this crucial guide for responding to trauma in the workplace. In a time that for many has resulted in a deluge of challenges — a worldwide pandemic, America’s racial reckoning, environmental disaster, and economic upheaval — this guide is needed more than ever.

KATHARINE MANNING has over 25 years’ experience training and consulting on trauma and victimization. As a senior attorney adviser with the Justice Department, for 15 years she counseled on victim rights in high-profile cases like the Boston Marathon bombing, the Pulse nightclub and South Carolina church shootings, the Charlottesville violence, Bernie Madoff, and the case against Olympic Gymnastics team doctor Larry Nassar. Now president of Blackbird, Manning helps organizations prepare for and respond to the challenges they face involving employees and members of the public in trauma. She has trained thousands of individuals on compliance with their responsibilities to victims, and she teaches a course on victim rights at American University. Prior to her government service, Manning was an attorney in private practice representing Fortune 500 companies in class actions, insurance, and media cases. Find her at www.katharinemanning.com.

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KATHARINE MANNING has over 25 years’ experience training and consulting on trauma and victimization.

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